As well as continually looking for ways to develop and improve our services, we also aim to continue doing the things we do well. You can help us by giving us your feedback through the Annual Student Survey, the Non-Medical Helpers Survey, or by directly emailing us. You may also use the form below to submit feedback online.
We hope that the standards of provision and service that you receive from the Disability Resource Centre and Cambridge University, give you no cause for complaint. But we recognise that there may be times when standards set by the University are not met, or you are unhappy about aspects of the provision and service that you receive.
It is vital that we receive criticism or complaints in a responsible way to enable us to improve our performance and to ensure that any failures in our services do not disadvantage you.
In the first instance, please address complaints to the member of the DRC team who is working with you, in order that they are given an opportunity to discuss the issues with you and address your concerns.
If this is not appropriate, or you feel that the team member has failed to address your concerns, please telephone or write to John Harding, Head of Centre, outlining your complaint. The Head of Centre will respond directly to you and agree a timeframe and appropriate plan of action with you.
If you wish to provide feedback or submit a complaint online, please use the form below: