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This page contains information regarding:

  • Contact details for National Rail Enquiries
  • Contact details to obtain official leaflets on ‘Rail Travel for Disabled Passengers’ and the ‘Rail Map for People with Reduced Mobility’
  • Access information regarding Cambridge Railway Station
  • Information regarding the Disabled Persons Railcard

Contact information

For general information and ticket bookings please contact National Rail Enquiries:

Tel.
08457 48 49 50
Textphone
0845 60 50 600

Cambridge Station is managed by One. To book assisted travel ring 0800 028 2878.

If possible, give 24 hour notice of your journey and reserve the ticket. Station staff can then arrange to meet and help you on and off trains.

For a copy of the ‘Rail Travel for Disabled Passengers’ leaflet, also available in large print, Braille, audio tape or audio CD, or the ‘Rail Map for People with Reduced Mobility’, please contact:

Address
ATOC Marketing (RTDP Booklet),
40 Bernard Street,
London WC1N 1BY
Email
disability@atoc.org
Fax
020 7841 8266

Cambridge Railway Station

  • There are frequent, fast, trains between Cambridge and London, stopping at either King's Cross or Liverpool Street.
  • There are also trains to Ely and the surrounding area.
  • Facilities within the station include a large waiting room with small tables and chairs, WH Smith, Marks and Spencers, and several small sandwich/coffee stalls.
  • There is a help/information desk and cash machine on platform one.

Location, transport and parking

  • The train station is about a 20 minute walk from the city centre, down Hills Road. See online map. It is a rather difficult walk on narrow, cluttered pavements, and not recommended.
  • Regular buses between the station and the central Drummer Street bus station leave from the stops outside.
  • There is also a taxi rank, with some wheelchair accessible taxis.
  • There are six disabled bays in the car park, but very little space for drop off and pick up.

Physical Access

  • Level entrance, through wide automatic doors.
  • The whole station is accessible without steps or stairs, and is fairly compact.
  • There are several benches along the platforms and seats with armrests in the waiting room.
  • Counters, and some telephones, ticket machines and cash machines, are at an accessible height.
  • There is a RADAR toilet on platform one, and the key is available from the information desk.

Visual Impairments

  • Standard departures/arrivals screens, not particularly easy to read.
  • Signs are large and clear, and the station is not complicated as there are only four platforms.
  • There are Braille signs on the toilets on platform one.
  • Beware the platform edges, as there are no barriers and only very faint tactile edges.

Hearing Impairments

  • Induction loops in all counters.
  • Announcements are standard PA announcements over the tannoy, and are not particularly easy to hear. There are electronic screens up displaying arrival and departure times.

Cost

  • A Disabled Persons Railcard, available to anyone registered disabled, visually impaired, deaf, and some other categories, costs £14 for 12 months and gives one third off the price of train tickets. Without a railcard, wheelchair users (and a companion) can get up to one third or 50 per cent off a standard single or return fare.
  • Registered visually impaired people travelling with another person are entitled to 34 per cent off open singles, day singles and open returns, and 50 per cent off day returns. You can also get an adult season ticket for two people for the price of one.