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Disability Resource Centre



As well as continually looking for ways to develop and improve our services, we also aim to continue doing the things we do well. You can help us by giving us your feedback through the Annual Student Survey, the Non-Medical Helpers Survey, or by directly emailing us. You may also use the form below to submit feedback online.

Complaints Procedure

We hope that the standards of provision and service that you receive from the Disability Resource Centre and Cambridge University, give you no cause for complaint. But we recognise that there may be times when standards set by the University are not met, or you are unhappy about aspects of the provision and service that you receive.

It is vital that we receive criticism or complaints in a responsible way to enable us to improve our performance and to ensure that any failures in our services do not disadvantage you.

In the first instance, please address complaints to the member of the DRC team who is working with you, in order that they are given an opportunity to discuss the issues with you and address your concerns.

If this is not appropriate, or you feel that the team member has failed to address your concerns, please use the form below to write to John Harding, Head of Centre, outlining your complaint. The Head of Centre will respond directly to you and agree a timeframe and appropriate plan of action with you.

Please note that in situations where a student is engaged in a formal complaint or appeal against the University or a College, the DRC is unable to act as the student’s advocate or to represent their case. We are able to advise and signpost on to sources of support (for example, the Students’ Unions’ Advice Service) and to provide factual information related to the student’s disability (for example, a letter which outlines the nature of the student’s disability, impact on study and support which has been established or recommended). However, as a department of the University, we are unable to act on the behalf of a student in action taken against or by the University (or colleges); this role can only be properly taken by advisers who are independent of the University or Colleges.

If you wish to provide feedback or submit a complaint online, please use the form below:

Please use this box to give us your feedback or details of your complaint.